posted Feb 2, 2011, 1:46 PM by Alar Raabe
[
updated Feb 9, 2011, 1:46 PM
]
- Use IBM's CBM method and generic industry CBM to
identify the business components (business functions) -- identify three cases for
components:
- that match fully (exist in generic industry CBM),
- that match partially, and
- are missing from generic industry CBM.
- Map the resulting
business components to the existing organizational structure (verify this
mapping with the responsibility descriptions of organizational units)
- Define the external
boundary (interface) of business system(s) -- identify:
- the service types delivered/produced and
- the service types required/consumed to both external and
internal customers.
- Map the resulting
service types to the business components.
- Consolidate/split
business components (business functions) not depending on the existing organizational structure, but depending
on the coupling between components (functions).
- Define the used/planned business
model(s) by defining (according to Osterwalder's method):
- customer segments (types)
- channels
- value offerings (products) -- packages of the predefined services deliverable to the customer segments
- Delivered service
types on the external boundary (interface) identify the primary business
processes, needed to produce services.
- If primary business
processes are identified, then describe these on very high level -- not yet
even the diagram of activities, but inputs, outputs, performers, material
resources used/needed, purpose, dependencies, etc. (for example using SIPOC).
- Supporting business
processes could be then identified from:
- the (human and material) resources needed for primary
processes -- resources need to be managed, and
- the primary and supporting business processes themselves
-- processes also need to be managed (planning and controlling).
- ...
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